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General questions

 
  • What should I do if I am the victim of unsolicited phone calls?

The Government of Québec would like to remind you that it does not use telephone solicitation or door-to-door campaigns to promote its energy efficiency programs.

It would like you to remain vigilant should you be contacted by someone trying to offer you services or products in this field on behalf of, TEQ, the Ministère or of the Rénoclimat or Chauffez vert programs. If you believe you are a victim of fraudulent solicitation, this is what you can do:

  • File a complaint with the Office de la protection du consommateur
  • Call your local police department.
  • Register your telephone number on the National Do Not Call List by dialing 1 866 580-DNCL (3625) or by visiting lnnte-dncl.gc.ca. In doing so, you should not receive calls from telemarketers any longer.
  • Contact the Canadian Anti-Fraud Centre at 1 888 495-8501 or visit the antifraudcentre.ca.

Telephone scams are a method used quite commonly by ill-intentioned people. Their objective can be to sell products under pressure to other persons or to lead them to reveal personal information. These scammers voluntarily assume the identity of persons who work for renowned companies in order to obtain information from people who believe they are dealing with real employees.

If you have further questions about our programs, please contact the customer service department of Transition énergétique Québec.

You can consult the list of organizations mandated by TEQ under the Rénoclimat program.


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  • How to choose a contractor to carry out renovations?

If you want a contractor to carry out your renovations, a few precautions are in order. The following websites may be useful: 

The contractor that you hire must possess a licence from the Régie du bâtiment du Québec. The licence must include the category and sub-category corresponding to the work that he plans to do.

You can also determine whether the contractor has been subject to complaints from consumers: 


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  • I would like to renovate my home; does the Government offer this type of program?

Yes, it is called the Rénoclimat energy-saving renovation program for homes.

This program offers you many advantages, such as an energy efficiency evaluation, as well as advice and recommendations concerning the work to carry out to improve the energy performance of your house.
 
What is more, you can benefit from financial assistance that can help you cover the additional cost of the work serving to reduce your energy consumption!
 
Before you consider renovating your home, please consult the Rénoclimat section or call us toll free at: 1-866-266-0008.


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  • We received an RL-27 slip. Must we enter the amount on our income tax return?

TEQ is required to produce a RL-27 slip “Government payments” for recipients who are granted financial assistance under its programs, whether the recipient is an individual, a corporation or a partnership.

If you are an individual, you are generally not required to include the amount or attach the slip to your income tax return.

Should you require additional information regarding the tax treatment of RL-27 slips, please contact Revenu Québec directly.


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