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Rénoclimat - FAQ

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  • What is the purpose of the Rénoclimat program?

The Rénoclimat program helps you improve the energy efficiency of your home by providing you with personalized advice and financial assistance to carry out eligible work. 

Consult the list of eligible work.


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  • What are the eligibility criteria for Rénoclimat?

To find out the eligibility criteria for Rénoclimat, click here

Don’t forget! You must join the program and have an advisor visit your home BEFORE the renovation work starts.


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  • Why is it necessary to have two energy evaluations?

Two energy evaluations are necessary to measure the energy efficiency of your home and establish it its energy rating was improved after the work was conducted.

Each evaluation is conducted by a Rénoclimat energy advisor and includes a blower door test.

  • The first energy evaluation serves to determine the ÉnerGuide rating of your home before the work starts. 
  • The second energy evaluation serves to validate the work that was carried out and determine the ÉnerGuide rating of your home once the work is completed. 

When both results are compared, it will be possible to observe if the ÉnerGuide rating of your home increased or not. It will also determine if you are eligible for financial assistance.

It is even possible to ask for an additional evaluation for any work that is carried out after the second evaluation.

Learn more about the energy evaluation process.


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  • Is there a time limit to carry out the work?

Rénoclimat does not set a time limit to undertake your renovations.

  • To receive the financial assistance to which you are entitled, you must have carried out all the phases (including the post-work evaluation) before the end of the program (March 31, 2021). This means you really don’t have to rush to finish your work and request a post-work evaluation!
  • It is not mandatory to carry out all the work recommended in the report produced by the advisor in order to receive financial assistance.

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  • What is the ÉnerGuide rating?

The ÉnerGuide rating is the energy efficiency measurement of your home. Energy efficiency is measured on a scale from 0 to 100. The higher the rating, the more energy efficient your home is.

The ÉnerGuide rating is based on the results of the blower door test and on the characteristics of your home as collected by an accredited energy advisor. The rating is produced using energy simulation software.

To find out more, consult the chart of ÉnerGuide rating examples


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  • Why can’t the work start before the first evaluation?

It is important for the Rénoclimat energy advisor to be able to evaluate and measure the exact energy performance of your home before the work starts.

The purpose of the blower door test, which is performed during evaluations, is to determine the airtightness of your home by measuring the rate of air flowing through a ventilator installed for this purpose. If you have already started the renovation work, the test will be falsified because it may not reflect the regular airtightness of your home. That is why it is important to wait for the Rénoclimat energy advisor to visit your home before starting any work. Otherwise, Transition énergétique Québec will not grant you financial assistance for your energy-based renovations.


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  • Does door and window replacement qualify for Rénoclimat program assistance?

Yes, door and window replacement work now qualifies for Rénoclimat program assistance.

As of March 31, 2018, financial assistance is granted to eligible participants who replace their doors and windows with ENERGY STAR certified models.

Please see the Replacement of doors and windows section for further details.


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  • I registered for the Rénoclimat program before March 31, 2018. Can I still obtain financial assistance for doors and windows?

Yes. Participants who registered for the program before March 31, 2018, also have access to Rénoclimat financial assistance when they replace doors and windows with ENERGY STAR certified models.

The post-work evaluation will take into account all the eligible work carried out since the date of the previous evaluation, in order to calculate the financial assistance.


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  • I replaced my doors and windows last year. Can I still receive financial assistance from the Rénoclimat program?

You may qualify for Rénoclimat financial assistance if you replaced your doors and windows after the energy evaluation of your home and have not yet requested your post-work evaluation.


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  • If I register for Rénoclimat, will I automatically be registered for Chauffez vert?

No. The Rénoclimat and Chauffez vert programs have been completely separate since March 31, 2018. You must therefore register separately for each program if you wish to benefit from them.

  • If you became a participant in Chauffez vert via the Rénoclimat program before March 31, 2018 and have not yet replaced your oil-fuelled heating system, you may register for the Chauffez vert program.
  • If you have already replaced your heating system but have not yet obtained your post-work Rénoclimat evaluation, please contact us to verify your participation in Chauffez vert.

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  • Can I combine the Rénoclimat financial assistance or the Chauffez vert program with the RénoVert tax credit?

Yes, some of your environmentally responsible renovations can be eligible under the RénoVert tax credit in addition to the Rénoclimat or Chauffez vert financial assistance.

However, the eligible work and participation guidelines are not the same. Be sure to be adequately informed about the requirements of the programs and of the tax credit before starting your renovations.


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  • Does the work have to be performed by a contractor in order to be eligible to participate in the Rénoclimat program?

The Rénoclimat program does not require the work to be carried out by a contractor. However, some work is regulated by code and must be given to a qualified professional, such as plumbing and electricity work.

Please note that if you would like to benefit from the RénoVert tax credit, you must do business with a contractor.

 

If you would like to hire a contractor for your renovations, please consult some of our tips in the section devoted to General Questions (How to choose a contractor to carry out renovations?)


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  • How long does it take to receive the Rénoclimat financial assistance cheque?

It generally takes 6 to 8 weeks after the second energy evaluation to receive the financial assistance granted under the Rénoclimat program.

To learn more...


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  • How are the financial assistance amounts calculated?

Financial assistance amounts vary based on the type of work that is carried out. For more information, click here.


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  • What should I do if I am the victim of unsolicited phone calls?

Transition énergétique Québec would like to inform the population of the existence of fraudulent calls regarding energy efficiency and the Rénoclimat program. Some of these calls seem to come from telephone number 418-627-6379, which is the number for Transition énergétique Québec. 

The Government of Québec would like to remind you that it does not use telephone solicitation or door-to-door campaigns to promote its energy efficiency programs.

It would like you to remain vigilant should you be contacted by someone trying to offer you services or products in this field on behalf of TEQ, MERN or of the Rénoclimat program. If you believe you are a victim of fraudulent solicitation, this is what you can do:

  • File a complaint with the Office de la protection du consommateur
  • Call your local police department.
  • Register your telephone number on the National Do Not Call List by dialing 1 866 580-DNCL (3625) or by visiting lnnte-dncl.gc.ca. In doing so, you should not receive calls from telemarketers any longer.
  • Contact the Canadian Anti-Fraud Centre at 1 888 495-8501 or visit the antifraudcentre.ca.?

Telephone scams are a method used quite commonly by ill-intentioned people. Their objective can be to sell products under pressure to other persons or to lead them to reveal personal information. These scammers voluntarily assume the identity of persons who work for renowned companies in order to obtain information from people who believe they are dealing with real employees.

You can consult the list of organizations mandated by TEQ under the Rénoclimat program.

If you have further questions about our programs, please contact our customer service department.


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  • Who are the Rénoclimat energy advisors in my region?

In each region of the province of Québec, organizations are mandated by TEQ to offer energy evaluation services under the Rénoclimat program.

Only the advisors belonging to the organizations included in the list released on this website are duly authorized by TEQ to conduct energy evaluations.


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  • Who is authorized to contact me regarding the Rénoclimat program?

When Transition énergétique Québec receives your application to participate in the Rénoclimat program, it assigns your application to one of the duly mandated organizations in your region and provides them with your contact information. This organization is the only organization that is authorized to contact you to make an appointment for the energy evaluation of your home.

When the energy advisor shows up at your home, he/she will use a Rénoclimat identification card with photo to confirm their identity.

When in doubt, you can check if your advisor is in fact authorized by consulting the current list.


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  • Can I contact the organization in my region directly?

If it is the first time that you are participating in the Rénoclimat program, you must register by filling out the online form. If you are participating for a second or third time, you can contact TEQ at 1 866 266-0008.

If you have questions after the energy evaluation of your home and wish to receive more details regarding your report or the status of your file, please contact the Rénoclimat energy advisor that met with you.


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